{"id":165,"date":"2019-06-18T10:21:58","date_gmt":"2019-06-18T13:21:58","guid":{"rendered":"http:\/\/santacasasauderibeirao.com.br\/site\/?page_id=165"},"modified":"2025-08-15T15:32:10","modified_gmt":"2025-08-15T18:32:10","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/santacasasauderibeirao.com.br\/site\/atendimento\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"165\" class=\"elementor elementor-165\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccc0332 e-flex e-con-boxed e-con e-parent\" data-id=\"ccc0332\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6221c0cb elementor-widget elementor-widget-spacer\" data-id=\"6221c0cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15814bce elementor-widget elementor-widget-heading\" data-id=\"15814bce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ouvidoria<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e56dbd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e56dbd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-82bcf8c\" data-id=\"82bcf8c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-459f0e5 elementor-widget elementor-widget-text-editor\" data-id=\"459f0e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ouvidoria<\/p><p>A Ouvidoria da Santa Casa Sa\u00fade de Ribeir\u00e3o Preto \u00e9 um canal exclusivo de segunda inst\u00e2ncia, destinado aos benefici\u00e1rios do plano que j\u00e1 registraram suas demandas nos canais habituais (como a Central de Atendimento) e n\u00e3o obtiveram a solu\u00e7\u00e3o esperada.<\/p><p>Recebemos manifesta\u00e7\u00f5es como reclama\u00e7\u00f5es, sugest\u00f5es, elogios, pedidos de esclarecimento e den\u00fancias, exclusivamente em n\u00edvel de segunda inst\u00e2ncia.<br \/>Ressaltamos que a Ouvidoria n\u00e3o substitui os atendimentos da Central, mas atua quando a demanda pr\u00e9via n\u00e3o foi resolvida.<\/p><p>De acordo com a Resolu\u00e7\u00e3o Normativa n\u00ba 395\/2016 da ANS, este canal tamb\u00e9m pode ser utilizado para solicita\u00e7\u00e3o de rean\u00e1lise de negativas de cobertura.<\/p><p>O contato pode ser feito por meio do formul\u00e1rio abaixo, pelo e-mail ouvidoria@santacasasauderp.com.br, pelo telefone (16) 3771-0572 ou presencialmente (Av. Meira J\u00fanior, n. 585, Ribeir\u00e3o Preto\/).<\/p><p>Nosso retorno ser\u00e1 feito em at\u00e9 sete dias \u00fateis.<\/p><p>Agradecemos seu contato!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b5372f2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b5372f2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69ca703\" data-id=\"69ca703\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a09a12b elementor-widget elementor-widget-heading\" data-id=\"a09a12b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Formul\u00e1rio do Ouvidor<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fec71d3 elementor-widget elementor-widget-wpforms\" data-id=\"fec71d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style id=\"wpforms-css-vars-elementor-widget-fec71d3\">\n\t\t\t\t.elementor-widget-wpforms.elementor-element-fec71d3 {\n\t\t\t\t--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-9384\"><form id=\"wpforms-form-9384\" class=\"wpforms-validate wpforms-form\" data-formid=\"9384\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/site\/wp-json\/wp\/v2\/pages\/165\" data-token=\"0390516c5d2965189bb5f8499f75f595\" data-token-time=\"1793739883\"><noscript class=\"wpforms-error-noscript\">Ative o JavaScript no seu navegador para preencher este formul\u00e1rio.<\/noscript><div class=\"wpforms-hidden\" id=\"wpforms-error-noscript\">Ative o JavaScript no seu navegador para preencher este formul\u00e1rio.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-9384-field_10-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"10\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-9384-field_1-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-9384-field_1\">Nome Completo <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-9384-field_1\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][1]\" placeholder=\"Nome Completo\" aria-errormessage=\"wpforms-9384-field_1-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-9384-field_2-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-9384-field_2\">CPF <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-9384-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" placeholder=\"CPF\" aria-errormessage=\"wpforms-9384-field_2-error\" required><\/div><\/div><\/div><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-9384-field_3-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-9384-field_3\">Cart\u00e3o Santa Casa Sa\u00fade <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-9384-field_3\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][3]\" placeholder=\"Cart\u00e3o Santa Casa Sa\u00fade\" aria-errormessage=\"wpforms-9384-field_3-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-9384-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-9384-field_4\">Protocolo SAC <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-9384-field_4\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][4]\" placeholder=\"Protocolo SAC\" aria-errormessage=\"wpforms-9384-field_4-error\" required><\/div><\/div><\/div><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-9384-field_5-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-9384-field_5\">Seu e-mail <span 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class=\"wpforms-field wpforms-field-text\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-9384-field_7\">Assunto <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-9384-field_7\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][7]\" placeholder=\"Assunto\" aria-errormessage=\"wpforms-9384-field_7-error\" required><\/div><div id=\"wpforms-9384-field_8-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-9384-field_8\">Mensagem<\/label><textarea id=\"wpforms-9384-field_8\" class=\"wpforms-field-medium\" name=\"wpforms[fields][8]\" placeholder=\"Mensagem\" aria-errormessage=\"wpforms-9384-field_8-error\" ><\/textarea><\/div><div id=\"wpforms-9384-field_9-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"9\"><fieldset><legend class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Campo de aceita\u00e7\u00e3o <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-9384-field_9\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-9384-field_9_1\" name=\"wpforms[fields][9][]\" value=\"Aceito o termos de uso\" aria-errormessage=\"wpforms-9384-field_9_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-9384-field_9_1\">Aceito o termos de uso<\/label><\/li><\/ul><\/fieldset><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"9384\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/santacasasauderibeirao.com.br\/site\/wp-json\/wp\/v2\/pages\/165\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-9384\" class=\"wpforms-submit\" data-alt-text=\"Enviando\" data-submit-text=\"Enviar\" aria-live=\"assertive\" value=\"wpforms-submit\">Enviar<\/button><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ouvidoria Ouvidoria A Ouvidoria da Santa Casa Sa\u00fade de Ribeir\u00e3o Preto \u00e9 um canal exclusivo de segunda inst\u00e2ncia, destinado aos benefici\u00e1rios do plano que j\u00e1 registraram suas demandas nos canais habituais (como a Central de Atendimento) e n\u00e3o obtiveram a solu\u00e7\u00e3o esperada. Recebemos manifesta\u00e7\u00f5es como reclama\u00e7\u00f5es, sugest\u00f5es, elogios, pedidos de esclarecimento e den\u00fancias, exclusivamente em [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":9213,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-165","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ouvidoria - Santa Casa Sa\u00fade Ribeir\u00e3o Preto<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/santacasasauderibeirao.com.br\/site\/atendimento\/ouvidoria\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria - Santa Casa Sa\u00fade Ribeir\u00e3o Preto\" \/>\n<meta property=\"og:description\" content=\"Ouvidoria Ouvidoria A Ouvidoria da Santa Casa Sa\u00fade de Ribeir\u00e3o Preto \u00e9 um canal exclusivo de segunda inst\u00e2ncia, destinado aos benefici\u00e1rios do plano que j\u00e1 registraram suas demandas nos canais habituais (como a Central de Atendimento) e n\u00e3o obtiveram a solu\u00e7\u00e3o esperada. 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